Terms of service

Welcome to Modesty House. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

1. About Modesty House

Modesty House is an online retailer offering modest clothing, including abayas, modest dresses, sets, and hijabs.

Throughout these Terms, “Modesty House,” “we,” “us,” and “our” refer to Modesty House.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not attempt to gain unauthorized access to our website, accounts, systems, or customer information.

3. Products and Product Information

We make every effort to ensure that product descriptions, photographs, colours, sizes, and prices are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.

4. Pricing

All prices displayed on our website are in Canadian dollars (CAD), unless otherwise stated.

Prices may change at any time without notice.

If an error occurs in the listed price of a product, we reserve the right to correct the error. If an order has been placed at an incorrect price, we may contact you before processing the order.

5. Orders

When you place an order, you are making an offer to purchase the products selected in your cart.

After placing your order, you will receive an order confirmation by email. An order confirmation does not necessarily mean that your order has been shipped.

We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, pricing errors, inventory issues, or other circumstances that require cancellation.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully completed before an order is processed.

You are responsible for providing accurate billing and payment information.

7. Shipping

Shipping costs and available shipping methods are displayed at checkout.

Orders are generally processed within 2 business days. During periods of high order volume, processing may take longer.

Estimated delivery times are:

Standard shipping: approximately 5–7 business days
Expedited shipping: approximately 1–3 business days
International shipping: approximately 7 business days

Delivery times are estimates and are not guaranteed.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

For more information, please review our Shipping Policy.

8. Returns and Exchanges

We accept eligible returns within 14 days of delivery.

To qualify for a return, items must be unworn, unwashed, and returned with their original tags attached.

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Sale or final-sale items may not be eligible for return.

For complete details, please review our Refund & Exchange Policy.

9. Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us at mailto:info@modestyhouse.ca within 24 hours of delivery.

Please include your order number and clear photographs showing the issue so that we can assist you.

10. Intellectual Property

All content on this website, including photographs, graphics, logos, text, product descriptions, designs, and other materials, belongs to or is used by Modesty House and may not be copied, reproduced, modified, or distributed without permission.

11. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, analytics services, and other services that help us operate our business.

These third parties may have their own terms and privacy policies.

12. Website Availability

We do our best to keep our website available and accurate. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

We may temporarily suspend or modify the website for maintenance, updates, or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Modesty House will not be responsible for losses arising from circumstances beyond our reasonable control, including shipping delays, carrier disruptions, website interruptions, or technical failures.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

We take reasonable steps to protect information provided to us through our website.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means that you accept the updated Terms.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Modesty House
Email: mailto:info@modestyhouse.ca